Last updated: 28 July 2026
1. Order Confirmation
Once you place an order on our website, your order details are sent to us via WhatsApp. Your order is confirmed only after we personally verify the details with you on WhatsApp or phone.
2. Cancellation
You can cancel your order free of charge any time before it has been dispatched, by messaging us on WhatsApp with your order ID. Once an order has been packed or dispatched, it cannot be cancelled.
3. Shipping & Delivery
- 100% Free Shipping: We provide Free Shipping Pan-India on all orders across all serviceable PIN codes in India.
- Cash on Delivery (COD): For orders placed with Cash on Delivery, a nominal ₹50 convenience fee applies at checkout. Orders paid via UPI / Prepaid enjoy 100% free delivery.
- Dispatch Time: Orders are freshly packed and typically dispatched within 1–2 business days of confirmation.
- Estimated Delivery Time: Delivery across India usually takes 4–7 business days via our trusted courier partners.
- Order & Tracking Updates: You will receive real-time order confirmation and tracking details directly on WhatsApp.
4. Returns & Refunds
Because our products are food items, we do not accept returns once a package has been opened, for hygiene and safety reasons. However, we want you to be happy with your order:
- If you receive a damaged, spoiled, or incorrect item, contact us on WhatsApp within 48 hours of delivery with photos of the product and packaging.
- Once verified, we will offer a free replacement or a full refund, at your choice.
- Refunds are processed to your original payment method (or bank/UPI transfer for Cash on Delivery orders) within 5–7 business days of approval.
5. Non-Delivery
If your order does not arrive within the expected delivery window, please contact us on WhatsApp and we will track your shipment or arrange a replacement/refund as appropriate.
6. Contact Us
For any order, shipping, or refund questions, message us directly on WhatsApp with your order ID.